You should go to one of the customer service centres (hereinafter - CSC), which is specialised in extending passengers status entitling them to fare reductions.

You can find the addresses and working hours of CSC here.

In a CSC, you can fill in the form which can be printed out from.

You can also have your photo taken at a CSC, if necessary.

If you are entitled to fare reductions, you should have with you documents confirming your rights to these reductions. To find out which documents are necessary, please call our toll-free information phone 80001919.

Your e-ticket will be manufactured on the spot within 5-10 minutes.

To learn more about fare reductions, please visit.